Shipping and Returns

Process of Delivery

Immediately after your order is processed an order confirmation will be sent to your email-address. Please allow up to 3 full business days for your order to be processed, packed and shipped out from our warehouse if nothing else is noted. We are closed on weekends and major holidays. Please allow up to 1-10 days within EU for ground shipping and up to 2-20 days outside EU depending on the chosen delivery method. Please be aware that any parcels returned to us due to non-collection will be subject to additional postage charges for resending goods. For deliveries outside of Sweden we ship with Fedex or DHL.

The delivery times do not take into account possible delays caused by payment authorization and/or stock availability. Your order will be delivered to your local delivery point and we do not deliver to po boxes.

All our prices are quoted in different currencies applicable to your location including VAT.

If you are shopping from outside of Sweden, place your order and your credit card company will convert the transaction to your own currency.

Please note that international non-EU parcels may be subject to customs charges in your home country. Any customs, import charges, or local taxes that are imposed on orders, are the responsibility of the customer. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at order@florebit.se. Please note that returns will need to be sent to the following address: Torsgatan 40, 113 62 Stockholm.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at order@florebit.se.

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Damages and issues

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Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

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Exceptions / non-returnable items

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Certain types of items cannot be returned if used, like perishable goods (such as vials), custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

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Exchanges

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The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

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European Union 14 day cooling off period

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Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

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Refunds

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We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at admin@florebit.se.